Frequently Asked Questions
What is Angels Cry Jewelry?
Angels Cry is a designer jewelry brand specializing in limited edition .925 silver pieces.
We don't just create accessories; we design pieces with identity and attitude for those who seek exclusivity and their own style.
Are the products limited edition?
Yes. To maintain the exclusivity of our community, all our releases or drops are limited.
Once a piece is sold out, it is not produced again , guaranteeing that your jewelry is a unique piece on the market.
How long will it take for my order to arrive?
Processing: Between 2 and 5 business days after confirmation of your payment.
Shipping in Mexico: 3 to 7 business days after dispatch.
Shipping to the United States: Approximately 10 business days.
Do you ship internationally?
Yes. We offer secure shipping throughout Mexico and the United States . We work with the best shipping companies to ensure your jewelry arrives in perfect condition.
What material are the pieces made of?
Our jewelry is crafted from .925 sterling silver . Due to our design and handcrafted finishing processes, each piece may have slight variations, which is a mark of its authenticity.
What is the returns policy?
We accept returns within 14 calendar days of delivery. For the return to be valid, the item must:
- Be unused and in perfect condition.
- Keep the original packaging complete.
Note: Due to their nature, personalized items are not eligible for exchanges or returns.
Will the product I receive be the same as the one in the photos?
Our images are faithful representations of the design. However, as each piece is handcrafted , slight variations may exist between items. This ensures that every Angels Cry customer owns something truly unique.
How can I contact customer service?
If you have any technical questions or questions about your order, you can write to us directly at: officialangelscry@gmail.com
How do I find out about new drops?
New Angels Cry drops happen regularly. To stay up to date, we recommend subscribing to our newsletter on the website and following us on our official social media channels.